Legal
Privacy Policy
How we collect, use, and protect your personal information.
Last updated: April 2026
Supreme Dental ("we", "us", "our") is committed to protecting the privacy of our patients and website visitors. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to both of our clinic locations — Busby and Coogee — and to our website at https://supreme-dental.com.au.
1. Who We Are
Supreme Dental operates two dental practices in Sydney, New South Wales: Supreme Dental Busby (Shop 2/103 Cartwright Avenue, Busby NSW 2168) and Supreme Dental Coogee (Level 1, 202 Coogee Bay Road, Coogee NSW 2034). Our principal dentist and founder is Dr. Anjali Chaudhari (BDS). Any reference to "Supreme Dental", "we", "us" or "our" in this policy refers to these practices and their staff.
2. What Personal Information We Collect
We collect only the information necessary to provide you with safe, effective dental care and to manage our practice. This may include:
Personal and contact details
Your full name, date of birth, gender, residential address, phone number, and email address.
Health and medical information
Your medical history, current medications, allergies, dental history, and any information provided by other treating health professionals (e.g. referrals, specialist reports). This is sensitive information under the Privacy Act and is handled with the highest level of care.
Medicare and health fund details
Your Medicare number, private health insurance details (for HICAPS on-site claiming), and — where applicable — your Child Dental Benefits Schedule (CDBS) eligibility or NSW Oral Health Fee for Service Scheme (OHFFSS) voucher details.
Financial information
Payment records and, where relevant, partial payment card details used solely to process transactions.
Website and enquiry data
Information you submit through our online contact form, including your name, email, phone number, preferred clinic, and the nature of your enquiry.
3. How We Collect Your Information
We collect personal information directly from you wherever possible. This may occur when you:
— complete a new patient form at either of our clinics; — submit an enquiry through our website contact form; — call or email either of our clinic locations; — attend for a consultation or treatment; — provide referral information from another treating practitioner.
We may also receive information from third parties with your consent — for example, from your GP, a referring dentist, Medicare, or your private health insurer.
4. How We Use Your Information
We use your personal information primarily to provide dental care and to manage your patient relationship with us. Specific uses include:
Providing and managing dental services
To plan, deliver, and document your treatment; to recall you for follow-up appointments; and to liaise with other health practitioners involved in your care.
Billing and Medicare claiming
To process payments, submit HICAPS claims on your behalf, bulk bill eligible children under CDBS, and process NSW OHFFSS vouchers.
Communication
To respond to your enquiries via phone, email, or SMS, and to send appointment reminders. We will only contact you for marketing purposes if you have given explicit consent, and you may opt out at any time.
Practice operations and safety
For internal administration, quality improvement, staff training, and to meet our legal and regulatory obligations as a registered health practice in New South Wales.
5. Disclosure to Third Parties
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Treating health professionals
With your consent, we may refer information to other dentists, specialists, or medical practitioners involved in your care.
Government and regulatory bodies
To Medicare (for CDBS bulk billing), Services Australia, and NSW Health as required, or in response to lawful requests from courts or government agencies.
Health fund providers
To process your HICAPS claim or assist with private health insurance reimbursements.
Practice software and service providers
We use reputable, Australian-based dental practice management software and cloud services. These providers are bound by strict confidentiality and data security obligations.
Emergency situations
To your nominated emergency contact or to emergency services if necessary to protect your life or safety.
6. Storage and Security of Your Information
Your personal and health information is stored securely in our practice management system. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Paper records (where used) are kept in locked filing systems within our clinics. Electronic records are protected by access controls, password authentication, and regular security updates.
We retain patient records for the minimum periods required by law — generally a minimum of 7 years from the date of last service, or until a patient turns 25 (whichever is later), in line with NSW Health requirements.
7. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us directly using the details below. We will respond within a reasonable timeframe. In some limited circumstances (e.g. where disclosure may affect another person's privacy or is restricted by law), we may be unable to provide full access, and will explain our reasons in writing.
8. Our Website
Our website at https://supreme-dental.com.au may collect standard technical information when you visit, including your device type, browser, IP address, and pages visited. This information is used only for analytics and to improve website performance — it is not linked to your identity.
Our website uses Google Maps to display our clinic locations. By using these features, you are subject to Google's Privacy Policy (https://policies.google.com/privacy). We do not control Google's data practices.
Our website may use session cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some site functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their policies before providing any personal information.
9. Complaints and Enquiries
If you have a concern about how we have handled your personal information, please contact us in the first instance. We take all privacy concerns seriously and will respond promptly.
If you remain unsatisfied after contacting us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practice or legal obligations. The current version will always be available on our website. We encourage you to review it periodically.
11. Contact Us
For any privacy-related questions, access requests, or complaints, please contact either of our clinics:
Supreme Dental Busby
Phone: (02) 8798 0882 Email: supremebusby@gmail.com Address: Shop 2/103 Cartwright Avenue, Busby NSW 2168
Supreme Dental Coogee
Phone: (02) 9665 0443 Email: supremecoogee@gmail.com Address: Level 1, 202 Coogee Bay Road, Coogee NSW 2034